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FAQs

HOW MUCH IS THE SHIPPING COST FOR MY ORDER?

We offer flat $4.95 shipping fee to our customers from all around the world.

HOW FAST IS YOUR SHIPPING?

We work primarily with DHL/FedEx, EMS and it takes up to 3-7 working days for delivery after your order has been processed.

DO YOU OFFER A FREE SHIPPING?

Enjoy FREE Insured Shipping for all orders over $49.

CAN I GET A REFUND ONCE MY ITEMS ARRIVES?

We stand behind the quality of our products. If within 30 days of delivery, you are unsatisfied with your purchase, we will gladly offer a refund.

To get a refund on your purchase please contact us at hello@essencesip.com or get in touch with us   here.

WHERE DO I ENTER THE PROMO CODE?

ESSENCESIP loves to provide offers to our customers. We usually have various coupon codes to help save you a little money here and there on our products.

These coupon codes are entered during the checkout process to provide you with a discount.

Coupon Code FAQ

 

CAN I CANCEL OR UPGRADE MY ORDER?

All orders are processed in 2 business days after you place your order. Once the

order is processed and shipped, the order cannot be changed or canceled.

If you need help changing or canceling an order, feel free to contact us at hello@essencesip.com 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover.

We accept PayPal and we also accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).

Payments Trust Badges

SO, WHAT MAKES ESSENCESIP TEAS SO GREAT?

🍃 Only Organic Ingredients

100% of our teas and ingredients are certified organic. We only sources organic teas and herbs.

We are committed to sourcing only the highest quality organic, non-gmo teas from tea gardens we have known and partnered with directly for years.

Additionally, we require laboratory testing for all of our teas and each purchase we make from our partners is accompanied by a Certificate of Analysis verifying that the teas and herbs meet our quality requirements.

🍃 Freshness

Expertly grown, hand-picked tea leaves, ethically sourced and treated with care. Packed in small batches to bring fresh tea, directly to your home.

We buy the first pick of every season and take utmost care when it comes to storage and packaging. We work directly with tea growers who know to hand-select tea leaves for their texture, color, scent, and purity.

And by sourcing the highest-quality Chinese teas directly from the most famous and most interesting tea gardens in China. 

🍃 Handcrafted by Artisans

Made by Artisans and processed until perfection. Relying on their years of experience, tea masters craft the leaf with skill and passion.  Thanks to their hard work, patience, and love for the craft, historical tea-making traditions passed down through generations proudly live on today.

Each painstaking step of the process - whether withering, rolling, tossing, frying, or baking - is done with the utmost care and precision. Until the resulting cup is absolutely perfect.

HOW MANY MG OF CAFFEINE ARE IN ESSENCESIP TEAS?

We are asked all the time how many milligrams of caffeine are in a particular cup of tea, and the honest answer is: we don’t know for sure!

The environment each year, location of the bush, processing style and method of steeping all has an effect on the amount in your cup. This is why we only provide a range. 

A 6 to 8 ounce cup of tea generally contains between 15 and 70 milligrams of caffeine. Remember, 8 ounces of brewed coffee has a range of 95-200mg, so you can be sure that your cup of tea will always be lower in caffeine.